OTRS

OTRS is installed on albert.wikimedia.org.

• URL is http://ticket.wikimedia.org/otrs/index.pl
• Installed using an rpm from Dag (add link here), with some command-line work afterwards, using the documentation at [1].
• The root user/pass is in /home/wikipedia/doc/otrs

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When I installed OTRS on zwinger, a workaround was needed to deal with a known problem with perl and UTF-8 (Redhat bug report). The 1st and 3rd lines in the below code snippet were added in /opt/otrs/Kernel/cpan-lib/Email/Valid.pm, which is the CPAN module Email::Valid.

Encode::_utf8_off($addr);
($addr) = Mail::Address->parse( $addr );
Encode::_utf8_on($addr);

In order to get OTRS working properly on zwinger, this workaround would have to have been added in about 30 places. I chose to install it on albert instead, and it seems to work fine without any ugly hacks. -- Jeronim 13:02, 17 Sep 2004 (UTC)