OTRS

OTRS is installed on zwinger.

• URL is http://download.wikimedia.org/otrs/index.pl
• Installed from the command-line, using the documentation at [1].
• The root user/pass is in /home/wikipedia/doc/otrs

A workaround is needed to deal with a known problem with perl and UTF-8 (Redhat bug report). The 1st and 3rd lines in the below code snippet were added in /opt/otrs/Kernel/cpan-lib/Email/Valid.pm, which is the CPAN module Email::Valid.

Encode::_utf8_off($addr);
($addr) = Mail::Address->parse( $addr );
Encode::_utf8_on($addr);

This workaround needs to be put in about 30 other places in the code. Instead of this, I'm going to try installing on albert and hope that it doesn't have the same problem. -- Jeronim 22:47, 16 Sep 2004 (UTC)

Installation docs