OTRS

OTRS is installed on zwinger.

• URL is http://download.wikimedia.org/otrs/index.pl
• Installed from the command-line, using the documentation at [1].
• The root user/pass is in /home/wikipedia/doc/otrs

A workaround is needed to deal with a known problem with perl and UTF-8 (Redhat bug report). The 1st and 3rd lines in the below code snippet were added in /opt/otrs/Kernel/cpan-lib/Email/Valid.pm, which is the CPAN module Email::Valid.

Encode::_utf8_off($addr);
($addr) = Mail::Address->parse( $addr );
Encode::_utf8_on($addr);

Installation docs