OTRS

OTRS is installed on bart.wikimedia.org.

• Source is in /opt/otrs
• Config file is /opt/otrs/Kernel/Config.pm
• URL is https://secure.wikimedia.org/otrs/index.pl
• The root user/pass is in /home/wikipedia/doc/otrs
• Primary db is on srv7, replica on srv8. OTRS uses only the primary DB, they apparently don't support slaves.
• The codebase is patched, e.g. for supporting one-click-spam

You no longer need to invoke a specific script or update config files to add email addresses to OTRS; mchenry will automatically see that the queue exists or has disappeared.

It is possible (due to negative caching at the secondary mail exchangers) that new addresses will take up to two hours to begin working.