OTRS

OTRS is installed on bart.wikimedia.org.

• Source is in /opt/otrs
• Config file is /opt/otrs/Kernel/Config.pm
• URL is https://secure.wikimedia.org/otrs/index.pl
• The root user/pass is in /home/wikipedia/doc/otrs
• Primary db is on srv7, replica on srv8. OTRS uses only the primary DB, they apparently don't support slaves.
• The codebase is patched, e.g. for supporting one-click-spam

How to add another foo (at) wikimedia.org address to OTRS

• Have the person(s) who are taking care of email to the new address create a group, a queue, and an email address entry in OTRS using the web interface.
• On goeje, add to /etc/postfix/aliases something like

noc:            otrs
info-en:        otrs

• • newaliases
  • It might take up to 15 minutes for the new aliases to replicate to the other mail gateways
• Login to albert