OTRS
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* Now the person(s) taking care of email to that address may log in to OTRS and set up an entry for the queue, the email address, etc. | * Now the person(s) taking care of email to that address may log in to OTRS and set up an entry for the queue, the email address, etc. | ||
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| + | ==albert OTRS notes== | ||
| + | * 01:14, 28 Sep 2004 (UTC) - (a few hours ago) moved contents of <tt>/etc/httpd/conf.d/otrs.conf</tt> into <tt>/etc/httpd/conf/httpd.conf</tt> and put it in a new VirtualHost section, for ticket.wikimedia.org. | ||
| + | * 01:14, 28 Sep 2004 (UTC) - apache is complaining in error log that <tt>/opt/otrs/RELEASE</tt> does not exist | ||
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When I installed OTRS on zwinger, a workaround was needed to deal with a known problem with perl and UTF-8 ([https://bugzilla.redhat.com/bugzilla/show_bug.cgi?id=106228 Redhat bug report]). The 1st and 3rd lines in the below code snippet were added in /opt/otrs/Kernel/cpan-lib/Email/Valid.pm, which is the CPAN module <tt>Email::Valid</tt>. | When I installed OTRS on zwinger, a workaround was needed to deal with a known problem with perl and UTF-8 ([https://bugzilla.redhat.com/bugzilla/show_bug.cgi?id=106228 Redhat bug report]). The 1st and 3rd lines in the below code snippet were added in /opt/otrs/Kernel/cpan-lib/Email/Valid.pm, which is the CPAN module <tt>Email::Valid</tt>. | ||
Revision as of 01:14, 28 September 2004
OTRS is installed on albert.wikimedia.org.
- URL is http://ticket.wikimedia.org/otrs/index.pl
- Installed using an rpm from Dag (add link here), with some command-line work afterwards, using the documentation at [1].
- The root user/pass is in /home/wikipedia/doc/otrs
How to add another foo (at) wikimedia.org address to OTRS
- Login to zwinger
- vi /etc/postfix, and add an entry like the following:
noc: otrs+noc (at) albert.wikimedia.org info-en: otrs+info-en (at) albert.wikimedia.org
- postalias /etc/postfix/aliases
- postfix reload
- Login to albert
- vi /opt/otrs/.procmailrc, find the entries looking like this, and add another one:
:0 fhw : * TO:otrs\+info-en (at) wikimedia.org | formail -I "X-OTRS-Queue: info-en"
- Now the person(s) taking care of email to that address may log in to OTRS and set up an entry for the queue, the email address, etc.
albert OTRS notes
- 01:14, 28 Sep 2004 (UTC) - (a few hours ago) moved contents of /etc/httpd/conf.d/otrs.conf into /etc/httpd/conf/httpd.conf and put it in a new VirtualHost section, for ticket.wikimedia.org.
- 01:14, 28 Sep 2004 (UTC) - apache is complaining in error log that /opt/otrs/RELEASE does not exist
.
.
.
Ignore the following
When I installed OTRS on zwinger, a workaround was needed to deal with a known problem with perl and UTF-8 (Redhat bug report). The 1st and 3rd lines in the below code snippet were added in /opt/otrs/Kernel/cpan-lib/Email/Valid.pm, which is the CPAN module Email::Valid.
Encode::_utf8_off($addr); ($addr) = Mail::Address->parse( $addr ); Encode::_utf8_on($addr);
In order to get OTRS working properly on zwinger, this workaround would have to have been added in about 30 places. I chose to install it on albert instead, and it seems to work fine without any ugly hacks. -- Jeronim 13:02, 17 Sep 2004 (UTC)
