OTRS
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*Installed using an rpm from Dag (add link here), with some command-line work afterwards, using the documentation at [http://doc.otrs.org/1.2/en/html/install-cli.html]. | *Installed using an rpm from Dag (add link here), with some command-line work afterwards, using the documentation at [http://doc.otrs.org/1.2/en/html/install-cli.html]. | ||
*The root user/pass is in /home/wikipedia/doc/otrs | *The root user/pass is in /home/wikipedia/doc/otrs | ||
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| + | ==How to add another foo (at) wikimedia.org address to OTRS== | ||
| + | * Login to zwinger | ||
| + | ** <tt>vi /etc/postfix</tt>, and add an entry like the following: | ||
| + | <pre> | ||
| + | noc: otrs+noc (at) albert.wikimedia.org | ||
| + | info-en: otrs+info-en (at) albert.wikimedia.org | ||
| + | </pre> | ||
| + | ** <tt>postalias /etc/postfix/aliases</tt> | ||
| + | ** <tt>postfix reload</tt> | ||
| + | * Login to albert | ||
| + | ** <tt>vi /opt/otrs/.procmailrc</tt>, find the entries looking like this, and add another one: | ||
| + | <pre> | ||
| + | :0 fhw : | ||
| + | * TO:otrs\+info-en (at) wikimedia.org | ||
| + | | formail -I "X-OTRS-Queue: info-en" | ||
| + | </pre> | ||
| + | * Now the person(s) taking care of email to that address may log in to OTRS and set up an entry for the queue, the email address, etc. | ||
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| + | . | ||
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| − | ''Ignore everything below'' | + | ==''Ignore everything below''== |
When I installed OTRS on zwinger, a workaround was needed to deal with a known problem with perl and UTF-8 ([https://bugzilla.redhat.com/bugzilla/show_bug.cgi?id=106228 Redhat bug report]). The 1st and 3rd lines in the below code snippet were added in /opt/otrs/Kernel/cpan-lib/Email/Valid.pm, which is the CPAN module <tt>Email::Valid</tt>. | When I installed OTRS on zwinger, a workaround was needed to deal with a known problem with perl and UTF-8 ([https://bugzilla.redhat.com/bugzilla/show_bug.cgi?id=106228 Redhat bug report]). The 1st and 3rd lines in the below code snippet were added in /opt/otrs/Kernel/cpan-lib/Email/Valid.pm, which is the CPAN module <tt>Email::Valid</tt>. | ||
Revision as of 11:56, 25 September 2004
OTRS is installed on albert.wikimedia.org.
- URL is http://ticket.wikimedia.org/otrs/index.pl
- Installed using an rpm from Dag (add link here), with some command-line work afterwards, using the documentation at [1].
- The root user/pass is in /home/wikipedia/doc/otrs
How to add another foo (at) wikimedia.org address to OTRS
- Login to zwinger
- vi /etc/postfix, and add an entry like the following:
noc: otrs+noc (at) albert.wikimedia.org info-en: otrs+info-en (at) albert.wikimedia.org
- postalias /etc/postfix/aliases
- postfix reload
- Login to albert
- vi /opt/otrs/.procmailrc, find the entries looking like this, and add another one:
:0 fhw : * TO:otrs\+info-en (at) wikimedia.org | formail -I "X-OTRS-Queue: info-en"
- Now the person(s) taking care of email to that address may log in to OTRS and set up an entry for the queue, the email address, etc.
.
.
.
Ignore everything below
When I installed OTRS on zwinger, a workaround was needed to deal with a known problem with perl and UTF-8 (Redhat bug report). The 1st and 3rd lines in the below code snippet were added in /opt/otrs/Kernel/cpan-lib/Email/Valid.pm, which is the CPAN module Email::Valid.
Encode::_utf8_off($addr); ($addr) = Mail::Address->parse( $addr ); Encode::_utf8_on($addr);
In order to get OTRS working properly on zwinger, this workaround would have to have been added in about 30 places. I chose to install it on albert instead, and it seems to work fine without any ugly hacks. -- Jeronim 13:02, 17 Sep 2004 (UTC)
