OTRS
From Wikitech
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(not working; will try install on albert) |
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| − | [http://otrs.org OTRS] is installed on | + | [http://otrs.org OTRS] is installed on albert.wikimedia.org. |
| − | *URL is http:// | + | *URL is http://ticket.wikimedia.org/otrs/index.pl |
| − | *Installed from | + | *Installed using an rpm from Dag (add link here), with some command-line work afterwards, using the documentation at [http://doc.otrs.org/1.2/en/html/install-cli.html]. |
*The root user/pass is in /home/wikipedia/doc/otrs | *The root user/pass is in /home/wikipedia/doc/otrs | ||
| − | + | ---- | |
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| + | When I installed OTRS on zwinger, a workaround was needed to deal with a known problem with perl and UTF-8 ([https://bugzilla.redhat.com/bugzilla/show_bug.cgi?id=106228 Redhat bug report]). The 1st and 3rd lines in the below code snippet were added in /opt/otrs/Kernel/cpan-lib/Email/Valid.pm, which is the CPAN module <tt>Email::Valid</tt>. | ||
<pre> | <pre> | ||
Encode::_utf8_off($addr); | Encode::_utf8_off($addr); | ||
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</pre> | </pre> | ||
| − | + | In order to get OTRS working properly on zwinger, this workaround would have to have been added in about 30 places. I chose to install it on albert instead, and it seems to work fine without any ugly hacks. -- [[User:Jeronim|Jeronim]] 13:02, 17 Sep 2004 (UTC) | |
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Revision as of 13:02, 17 September 2004
OTRS is installed on albert.wikimedia.org.
- URL is http://ticket.wikimedia.org/otrs/index.pl
- Installed using an rpm from Dag (add link here), with some command-line work afterwards, using the documentation at [1].
- The root user/pass is in /home/wikipedia/doc/otrs
When I installed OTRS on zwinger, a workaround was needed to deal with a known problem with perl and UTF-8 (Redhat bug report). The 1st and 3rd lines in the below code snippet were added in /opt/otrs/Kernel/cpan-lib/Email/Valid.pm, which is the CPAN module Email::Valid.
Encode::_utf8_off($addr); ($addr) = Mail::Address->parse( $addr ); Encode::_utf8_on($addr);
In order to get OTRS working properly on zwinger, this workaround would have to have been added in about 30 places. I chose to install it on albert instead, and it seems to work fine without any ugly hacks. -- Jeronim 13:02, 17 Sep 2004 (UTC)
