Manual for ops on duty
From Wikitech
(Difference between revisions)
(Created page with "a page that is supposed to help the current "op on duty" in charge of typical "ops-requests" RT tickets == common, small "ops-requests" tickets == === mail aliases === === ...") |
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a page that is supposed to help the current "op on duty" in charge of typical "ops-requests" RT tickets | a page that is supposed to help the current "op on duty" in charge of typical "ops-requests" RT tickets | ||
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| + | == how to handle IRC requests == | ||
| + | If reasonable politely ask to turn into an [[RT]] ticket in the "ops-requests" queue by either simply mailing to RT or by using the web interface. If requestor lacks a real RT user (real = not just auto-created via mail without decent permissions) and is staff, offer to create one. If user relies on email replies to a ticket ensure to use "Reply" in RT instead of just commenting. | ||
== common, small "ops-requests" tickets == | == common, small "ops-requests" tickets == | ||
Revision as of 21:10, 20 November 2012
a page that is supposed to help the current "op on duty" in charge of typical "ops-requests" RT tickets
Contents |
how to handle IRC requests
If reasonable politely ask to turn into an RT ticket in the "ops-requests" queue by either simply mailing to RT or by using the web interface. If requestor lacks a real RT user (real = not just auto-created via mail without decent permissions) and is staff, offer to create one. If user relies on email replies to a ticket ensure to use "Reply" in RT instead of just commenting.
